SALON AND WEBSITE TERMS

Thank you for visiting VESPERSALON.COM and for shopping with us online at THE VESPER STORE. 


We truly value our commitment to provide you with the highest quality, professional hair care products in a quick, convenient manner. Please contact davidgary@vespersalon.com with any shipping related inquiries. Our store located in Las Vegas, Nevada ships its delicately packaged products via USPS Priority Mail and all customers will be provided tracking information upon shipment. Please read through our Policies, Terms, and Conditions and contact us if you have any questions or concerns regarding the information listed below.


We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to this website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.


We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 


Other websites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. We are not responsible for the actions of third parties. 


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. THE VESPER STORE reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.


Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Our professional hair care products are of superior quality and we are confident that you will love them! However, if are not satisfied with a specific item/(s), please follow these simple steps. Unopened or lightly used products may be returned for a full refund, exchanged, or provided store credit up to 30 days after the order for the specific item/(s) was/were originally placed. Customers are responsible for contacting davidgary@vespersalon.com with their First and Last Name, Address, Phone Number, Email Address, Order Number, and Reason for Return/Exchange/Store Credit. Customers are also responsible for the cost of shipping the return package through their preferred return shipping carrier. Refunds will be processed as soon as the return package is received and may take up to 10 business days. Any VESPER REWARDS Points earned from a product being returned will be revoked, while points earned from a product being exchanged will be revoked and then replaced with the points rewarded to you from the new product. THE VESPER STORE reserves the right to refuse a full and/or partial refund, exchange, and/or store credit if a product is not returned in its original packaging, the product ingredients have been diluted, extracted, and/or tampered with, 50% of the product or more has been used, or the returned product arrives in a damaged state.


We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.


Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where THE VESPER STORE holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.


We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, THE VESPER STORE shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. THE VESPER STORE shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, THE VESPER STORE will issue a refund to your card in the amount of the incorrect price.


Service prices at VESPER SALON are subject to change without notice; however, we will always strive to maintain costs. We will always quote a base price and address changes or conditions in your services as your final cost if needed.


Pre-scheduling appointments is recommended in order to receive your preferred date and time for your services.


Appointments must be confirmed within 3 days. Those not confirmed within that time period will need to be rescheduled, if necessary, in order to accomodate other guests.


Credit cards are required to hold multiple guest service appointments. A minimum 24-hour notice is required for cancellation. A no-show will result in a charge to your credit card for 50% of the services amount.


We ask that you are respectful of our time and of other guests by providing a minimum 24-hour notice when canceling an appointment. There is a 50% charge for no-shows and cancellations made less than 24 hours in advance. Repeated no-shows or cancellations will result in refusal of pre-scheduling opportunities.


We kindly encourage our new guests to arrive 15 minutes prior to their appointments. Please understand that lateness affects everyone and guests arriving more than 15 minutes late to their appointments without notice will need to be rescheduled if necessary. Notice will be given either verbal and/or written if appointments need to be rescheduled.


In appreciation of outstanding service, gratuities may be given at your discretion.


We accept Visa, MasterCard, Discover, and American Express. We do not accept checks. There is no surcharge for using your credit card to make purchases. 


Our professional hair care products are of superior quality and we are confident that you will love them! However, if are not satisfied with a specific item, unopened or lightly used products may be exchanged or provided store credit up to 30 days after the original purchase. Any VESPER REWARDS Points earned from a product being returned will be revoked, while points earned from a product being exchanged will be revoked and then replaced with the points rewarded to you from the new product. 


We reserve the right to refuse an exchange and/or store credit if a product is not returned in its original packaging, the product ingredients have been diluted, extracted, and/or tampered with, 50% of the product or more has been used, and/or the returned product is in a damaged state. We do not provide cash refunds or accept returns of travel size or discontinued products. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Gift Credits are not refundable.


We strive to provide exceptional service to our guests. If you are not satisfied with your service, we require you to notify and reschedule your service within 7 days of your original appointment to avoid any additional charges. 


This website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that VESPER SALON L.L.C. is not responsible for the operation of, or content located on or throughout any such site.  


Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of VESPER SALON L.L.C., Copyright ©, ALL RIGHTS RESERVED. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. 


These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. VESPER SALON L.L.C. reserves the right to make changes to this site and these conditions at any time. 

VESPER REWARDS PROGRAM TERMS

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VISIT US AT OUR LOCATION BELOW

VESPER SALON

SOLA SALONS | 5643 CENTENNIAL CENTER BLVD #150, LAS VEGAS, NV 89149

(702)415-4990